PROJECT 1 | CAROL MANGO

Digital Transformation of Onboarding & Offboarding Processes with DocuSign

Implemented a fully digital onboarding and offboarding process at CSL using DocuSign, reducing document turnaround time from 5 days to under 12 hours. This transformation eliminated manual inefficiencies, improved compliance, and enhanced the employee experience, particularly for remote hires.

HR Compliance
Change Management
Onboarding & Offboarding
Process Improvement

1. Background & Context

Our organization relied on a manual, paper-based onboarding and offboarding process, which led to inefficiencies, delays, and compliance risks.
Employees and HR teams faced challenges such as document misplacement, prolonged approval cycles, and excessive administrative workload. The need for a more efficient, secure, and scalable solution became evident as the company expanded.

2. Objectives

Transition the entire onboarding and offboarding process from paper-based to 100% digital using DocuSign.
Improve document turnaround time and reduce administrative workload for HR and hiring managers.
Improve employee experience by enabling seamless, remote-friendly documentation processsing.

3. Scope & Stakeholders

Scope

Digitalization of offer letters, employment agreements, NDAs, termination paperwork, and exit checklists.
Training People Team on the new process.

Stakeholders

IT Team
Employees (New Hires)
Legal & Finance Departments
People Team

4. Approach & Methodology

Audited existing onboarding/offboarding processes and identified bottlenecks.
Designed and standardized digital document templates.
Developed user guides and FAQs to support adoption.
Conducted a training session for the People Team.
Collected feedback for continuous process improvement.
Launched the digital process in phases, starting with a pilot group before full deployment.
Adjusted workflows based on feedback and data insights.

5. Results & Impact

Document turnaround time improved 10x (from an average of 5 days to under 12 hours).
100% digital transformation of onboarding and offboarding processes.
Eliminated paper-based delays and manual errors.
Reduced administrative workload for HR, freeing up time for strategic tasks.
Improved employee experience, especially for remote hires (70% of the headcount was remote).